Hot Topics

• Facebook option is not available on Windows and Mac
• The latest game version requires iOS 10 or later
• I can't log in Facebook
• Why do I have to download content every time I open the game?
• I do not see my Facebook friends in the game
• Advert unavailable. I can't watch the ad video.

See all articles

General Information: collections, chargers, resources, energy, spells, etc.

• Interface
• Experience (XP)
• Collections
• What are the chargers? How can I get chargers?
• How to use chargers?
• What are the resources? Why do I need resources?

See all articles

City: buildings, totems, idols, etc.

• How to change name and set an avatar?
• Main elements
• Ruins
• Buildings
• Ship
• Sphinx

See all articles

Match-3 levels and elements: modes, tips, bonuses, obstacles

• Tips on Solving Timed and Blitz Modes
• Match-3 Levels
• Level Modes
• Special Chips: match-5, match-6, match-7 combinations
• Obstacles & Tiles
• What are the bonuses? How can I get bonuses?

See all articles

Game Events

• Little Helper Fennec
• Lucky Hours
• Leagues: Meows & Paws
• Treasures of the Ancients
• Fairy Tale: The Three Wishes
• Jeweler’s Dream

See all articles

In-game currency and purchases

• What are the crystals? How can I get more crystals?
• Crystal Piggy Bank
• Crystal Bank
• I purchased crystals but I haven't received them yet
• I’m unable to make purchases in the game
• Super Crystal

See all articles

Friends: send gifts, find friends, etc.

• Inviting friends and exchanging gifts
• How can I get more friends?
• Log in Facebook and visit community to get crystals for free

Game Progress

• How do I save my game progress?
• How can I transfer my game progress?
• How can I play on different devices?
• How do I save my game using iCloud?
• iCloud storage is full. What should I do?
• I connected to Facebook but can't recover my game

See all articles

Technical questions and troubleshooting

• Game crashes/freezes/slow (iOS)
• Game crashes/freezes/slow (Android)
• Game crashes/freezes/slow (Amazon)
• How to turn off notifications?
• How to set the correct time? (Amazon)
• How to set the correct time? (Android)

See all articles

Privacy Policy and Terms of Service

• Privacy Policy
• Terms Of Service

Technical questions and troubleshooting (Windows)

• Game crashes/freezes/slow (Windows)
• How to turn off notifications? (Windows)
• How to change game language? (Windows)
• How to contact us from within the game? (Windows)
• How do I take a screenshot? (Windows)
• How to set the correct time? (Windows)

See all articles

Technical questions and troubleshooting (Mac)

• How to switch to the full screen on Mac?
• Game crashes/freezes/slow (Mac)
• How to turn off notifications? (Mac)
• How to change game language? (Mac)
• How to contact us from within the game? (Mac)
• How do I take a screenshot? (Mac)

See all articles