We respect your privacy and as a player you maintain the right to have all of your personal or your children's data used in our application and our partners' services (purchase payments, in-app ad views, etc.) deleted. Should you decide to delete this data, the deletion will be permanent and data cannot be restored. However, it will be possible to start the game over from XP Level 1.
Read more about the data processing in our Privacy Policy on our Help Center pages.
To exercise your right, our privacy policy requires us to identify you as the original account owner. To do that we can request you to send us a message from within the game so we can get IDs required to identify all data and avoid any errors and harm to the original owner of the account.
You can request deletion of personal data by:
- sending us a request to support@awem.com or privacy@awem.com
- contacting us via contact form on our Help Center pages.
- contacting us from within the game.
To send us request from within the game
iOS and Mac
Open the game > press game settings icon > Accounts > Delete account. As a result the game will be blocked. You have 14 days to change your mind, after that period deletion cannot be canceled.
Android
Open the game > press game settings icon > Terms & Privacy > Delete account. As a result the game will be blocked. You have 14 days to change your mind, after that period deletion cannot be canceled.
Alternatively you can request it via request to our support team. Here is how: Open the game > press game settings icon > Help and Support > tap on the round icon at the bottom of the screen > type in your request to delete data and send a message. Please specify your email address so we can notify you about completion of the process. We may ask you to confirm your intention to delete data as this action cannot be canceled and your game experience will be lost.
Windows
Open the game> click Settings > Help and Support > Write to us. The game will generate email in the default Windows email client. Please describe your request and send the email. We may ask you to confirm your intention to delete data as this action cannot be cancelled and your game experience will be lost.
To send us request via contact form in Help Center
- Open this form
- Please select Deletion of personal data in Request type and fill in the form
- Press Submit to send a request. You will receive email notification that request was created. Please make sure it is not in your spam folder.
Awem support team aims to respond to and resolve most requests within 30 days of receipt. In some more complex situations this could be extended. You will be notified in a timely manner if this applies to your case.