I’m unable to make purchases in the game

If you can't make a purchase in Cradle of Empires, check that in-app purchases are allowed on your device.

For iOS devices:

1. Open Settings and tap Screen Time.
2. Tap Content & Privacy Restrictions. If this option is turned off, in-app purchases are already allowed.
3. Tap iTunes & App Store Purchases (on newer iOS versions it may be called App Store Purchases).
4. Tap In-app Purchases and select Allow.

For Android devices:

1. Open the Google Play Store app
2. Tap the Menu button then select Settings
3. Scroll down to where it says Parental controls and tap on it
4. In the next window, be sure that Parental controls are disabled

For Amazon devices:

1. Open the Amazon Appstore app
2. Open the Menu, then tap Settings
3. Clear the checkbox next to In-App Purchasing

For Windows:

Please make sure you are not using account for which restrictions are set 

https://support.microsoft.com/account-billing/f30d6801-165d-9f86-3fe7-063245c0449b

For  Mac devices:

Please make sure you are not using account for which restrictions are set: 

https://support.apple.com/guide/mac-help/set-up-content-and-privacy-restrictions-mchl8490d51e/mac

If it has not helped, make sure your billing account information is up to date.

For iOS devices:

1. Tap Settings
2. Select iTunes & App Store
3. Tap your Apple ID and choose View Apple ID
4. Tap Payment Information and ensure your payment method is correct and up to date

For Android devices:

1. Open the Google Play Store app
2. Tap the Menu icon in the upper left
3. Select My Account
4. Select Add Payment Method or More Payment Settings and ensure your payment method is correct and up to date

For Amazon devices:

1. Visit amazon.com
2. Click on My Account
3. Scroll down to Digital Content and click on Manage Your Content and Devices
4. Click the Settings tab and ensure your payment information is up to date

For Windows:

1. Visit Microsoft.com
2. Click on the account icon and click on the link to open account settings. 
3. Click Payment & Billing > Payment options. 
4. Select Add a New Payment Method or Edit and ensure your payment method is correct and up to date.

For Mac devices:

1. Open the App Store on your Mac.
2. Click your name or the sign in button  at the bottom of the sidebar.
3. Click View Information.
4. Next to Payment Information, click Manage Payments. (If you're using an older version of macOS, click Edit to the right of Payment Type.) You may be asked to sign in with your Apple ID.
5. Select Add Payment or Edit and ensure your payment method is correct and up to date.