Quick fix (most common solution)

1. Fully close the game: Exit the game and swipe it away from the multitasking/app switcher screen (don’t just minimize it).
2. Restart your Internet connection: If you’re using Wi-Fi, reboot your modem/router (turn it off for 10 - 15 seconds and turn it back on).
3. Restart your device: Power the device off and back on.
4. Open the game and try signing in to Facebook again

Clear browser cache & cookies (important for Facebook login)

Facebook login may use your device’s browser or an in-app web view. If cached data/cookies are corrupted, the sign-in can fail.

1. Close the game and swipe it away from the multitasking bar.
2. Clear cache and cookies on your device:
   iOS: https://support.apple.com/HT201265 
   Google Play: https://support.google.com/accounts/answer/32050
   Amazon: https://www.amazon.com/gp/help/customer/display.html?nodeId=G8ATXFAX3RASXVUT 
3. Open the game and try to sign in to Facebook again.

Sign in via the Facebook app (or reinstall it)

If the steps above didn’t help, please try connecting through the Facebook app:

1. Install the Facebook app (or reinstall it if it’s already installed: delete it first, then download again):
   iOS: https://apps.apple.com/app/facebook/id284882215
   Google Play: https://play.google.com/store/apps/details?id=com.facebook.katana
   Amazon: https://www.amazon.com/Facebook/dp/B0094BB4TW
2. Open the game and try to sign in to Facebook again.
3. If the game asks to connect via the Facebook app, please confirm and enter your login details.

iOS troubleshooting steps (refresh Facebook permissions)

1. Open Facebook Settings (in the app or on the website) 
2. Remove the game from the list of connected apps on Facebook (disconnect it).
3. Go back to the game and reconnect Facebook via the game’s settings.

Android troubleshooting steps (refresh Facebook permissions)

1. Go to Device Settings → Accounts 
2. Tap Facebook → Remove (remove the Facebook account connection from the device).
3. Open Facebook Settings (in the app or on the website).
4. Remove the game from the list of connected apps on Facebook (disconnect it).
5. Open the game and reconnect Facebook via the game’s settings.

Extra checks (if the issue continues)

• Update the game to the latest version from the store.
• Update your device OS (if an update is available).
• Disable VPN / proxy / ad blockers / DNS filters (they can block Facebook services).
• Make sure your device Date & Time is set to Automatic.
• Try a different network (switch Wi-Fi ↔ mobile data).
• Check whether you can log in to Facebook in the browser and in the Facebook app outside the game. 

Note: Access to Facebook and its services may be restricted or blocked in certain countries or regions. In such cases, we comply with local laws and regulations.

Still can’t sign in? Contact us with details

If you still can’t connect Facebook, please contact us from within the game and include:

• A short description of what exactly happens when you try to connect (error message, endless loading, login window won’t open, etc.).
• Screenshots showing the issue (or a short screen recording, if possible).

How to take screenshots