If you are unable to make a purchase in the game, please check that your device has been enabled to make in-app purchases.
For iOS devices:
- Tap Settings
- Select General
- Select Restrictions
- Scroll down to In-App Purchases and make sure that the toggle switch is set to ON
For Android devices:
- Open the Google Play Store app
- Tap the Menu button then select Settings
- Scroll down to where it says Parental controls and tap on it
- In the next window, be sure that Parental controls are disabled