If you are unable to make a purchase in the game, please check that your device has been enabled to make in-app purchases.

For iOS devices:

1. Tap Settings
2. Select General
3. Select Restrictions
4. Scroll down to In-App Purchases and make sure that the toggle switch is set to ON

For Android devices:

1. Open the Google Play Store app
2. Tap the Menu button then select Settings
3. Scroll down to where it says Parental controls and tap on it
4. In the next window, be sure that Parental controls are disabled