Make sure your computer meets the game's system requirements. Be sure you've closed all other programs and applications including antivirus software.
This problem can be caused by incompatibilities between your computer's graphics configuration and a particular game or you do not have the latest version of DirectX installed on your computer.
Downloading the latest version of DirectX and installing the latest Video Card Drivers can help resolve the problem.
You can download the latest version of DirectX at www.microsoft.com.
To update your video card drivers, visit your PC or video card manufacturer’s website and download the latest driver for your video card.
If it doesn't help, please contact Awem Support Service at firstname.lastname@example.org. Make sure to specify the nature of the problem and provide as much relevant information as possible.
Depending on the problem that you experience, we may request additional information via e-mail such as your brief PC specs, game saves, screenshots, etc. in order to look into the problem.