Hot Topics

• What happens if I reinstall the game? Will I lose my progress?
• When are more levels coming? What is Champions League?

Hot Topics

• I can't log in Facebook

Hot Topics

• I play on iPad/iPhone and my friends do not load. How to fix the issue?
• Advert unavailable. I can't watch the ad video.
• I have an event scheduled for today in the News section but it does not start. Why?
• Why do I see Open instead of Update on Google Play game page while trying to update the game?
• Facebook option is not available on Windows and Mac

General Information (iOS)|All

• Extra Lives (Timed mode only)
• How to Play
• How to Earn Points
• Building the City
• Tiles
• Special Tiles

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General Information|All

• Tools
• Game Information
• Recipes
• Trophies
• Special Items
• Rarities Collection

General Information|All

• Tips and Tricks

General Information|All

• Main Menu
• How to Play
• Diary Pages, Stamps and Black Cats
• Artifacts and Bonus Items
• Trophy Room
• Puzzle Mode

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General Information|All

• How to Play
• Main Menu
• Unlimited Mode
• Letters and Stamps
• Artifacts and Bonus Items
• Trophy Room

General Information|All

• Tips and Tricks
• How to Play
• Obstacles
• Bonuses
• Building the City
• Citizens

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General Information|All

• Tips and Tricks
• Resourses
• Bonuses
• Citizens
• Titles
• Getting Extra Lives

General Information|All

• Main Menu
• Location
• Search
• Puzzle
• Trophy Room
• Shooting Gallery

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General Information|All

• How to Play
• Main Menu
• Lucky Clovers, Lost Items and Hints
• Unlimited Mode
• Secret Mission
• Trophy Room

General Information|All

• Tips and Tricks
• Gold, Food and Supplies
• Bonuses
• Citizens
• Titles

General Information|All

• Main Menu
• How to Play
• Sheriff’s badges, Stolen items and Hints
• Trophies
• Unlimited Mode

General Information

• Interface
• Lives
• Quests and chapters
• Winning Streak and Traveller’s Trophies
• Settings

General Information: crystals, lives, etc.

• Interface
• What are the lives? Why do I need lives?
• What are the crystals? Why do I need crystals?
• Wheel of Fortune

Game Modes (iOS)|All

• Adventure Mode
• Tourney Mode
• Blitz Mode

General Information: collections, essences, resources, energy, spells, etc.

• How can I reach the next XP level faster?
• How can I find items faster?
• My full energy didn’t restore overnight. Why? How can I restore energy faster?
• What is gold/gold coins (tomatoes, bricks)?
• I won an Infinite Energy spell (Genie Lamp). Where do I find it?
• Interface

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Downloading, Installing|Mac

• How to install the game?

Blitz and Tourney Mode|All

• Tourney Mode Medals
• Blitz Mode Cups

Walkthrough|All

• Chapter 1
• Chapter 2
• Chapter 3
• Chapter 4
• Chapter 5
• Chapter 6

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Walkthrough|All

• Episode 1
• Episode 2
• Episode 3
• Episode 4
• Episode 5
• Episode 6

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Walkthrough|All

• Episode 1: Welcome to Nowhere
• Episode 2: Scary Night
• Episode 3: Beyond the Mirror
• Episode 4: Meeting an Old Friend
• Episode 5: The Key to Somewhere
• Episode 6: The Circles of Mystery

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Walkthrough|All

• Episode 1: Welcome to nowhere
• Episode 2: Warning
• Episode 3: Breath of death
• Episode 4: Beware of Pursuers
• Episode 5: There was a postman
• Episode 6: Shades at night

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Walkthrough|All

• Episode 1: Paris, France
• Episode 2: Vatican
• Episode 3: Winter France
• Episode 4: England
• Episode 5: Forgotten Town
• Episode 6: Medieval France

Walkthrough|All

• Episode 1: England
• Episode 2: Spain
• Episode 3: Caribbean
• Episode 4: South America
• Episode 5: Maghreb
• Secret Mission: England (Episode 6)

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Walkthrough|All

• Episode 1: Sunnyvale
• Episode 2: Camp Chippawa
• Episode 3: Gold Mine
• Episode 4: Tombs Town
• Episode 5: Capital Austin
• Bonus Episode: Secret Mission

Match-3 levels and elements

• Match-3 levels
• Power-ups: match-4, match-5, match-6, match-7 combinations
• Obstacles and tiles
• What are the bonuses? How can I get bonuses?
• What are boosters? How can I get boosters?

Match-3 levels: modes, tips

• How to release butterflies?
• Match-3 buildings: Tree, Cave, Submarine and Airship
• How to flip the rabit hats?
• How to collect fireflies?
• Match-3 Levels

Trophy Room (iOS)|All

• Trophy Room: Awards
• Trophy Room: Citizens

City: buildings, totems, etc.

• I have collected 24 stars but I can not upgrade the building. Why?
• I have completed 125 match-3 levels in the Ship. Are there any new levels? What should I do next?
• Why are anchors not added when I play levels in the Ship?
• Lotus doesn’t register my match-5 (match-6, match-7) combinations. Why?
• Why are the chips I collected not registered in my quest?
• My Unbroken Chain trophy counter is always reset to 1. Why?

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Other questions|Mac

• Can I have a CD of my purchased game?
• My game is slow/jerky/freezes/crashes
• I Can't Find Answer To My Question! What Should I Do?

Game Events

• Marksmen Battle
• Wild Merge
• Temple Pass
• Mayan Cup
• JuMaya
• Mayan Bingo

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Match-3 elements: boosters, obstacles, tools, bonuses

• Obstacles
• What’s a booster? What kinds are there?
• What kinds of bonuses are available in the game?
• What are the tools? How can I get tools?

Match-3 levels and elements: modes, tips, bonuses, obstacles

• Match-3 Levels
• Level Modes
• Boosters: match-5, match-6, match-7 combinations
• How to play levels with teleporters?
• Why can’t I break the Old Column obstacle?
• Obstacles & Tiles

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Tips and Tricks (iOS)|All

• General Tips and Tricks
• Tourney Mode Tips and Tricks
• Blitz Mode Tips and Tricks

Downloading, Installing|PC

• How to download the game?
• How to install the game?
• How to uninstall the game?

Settlement: buildings, prosperity points, etc.

• Buildings
• What are the coins? How can I get more coins?

Game Events

• Gift Express
• Elusive Rabbit
• Magic Lessons

Game Events

• Nile Rush
• Lost Language event
• Treasury of Time
• Lotus Blossom and Element Burst events
• Team event: Starfall
• Seasons and Gold Pass advantages

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General Information (Google Play)|Android

• How to turn off push notifications?
• How can I update the game?
• How to reboot my device?
• How can I make a screenshot on my device?
• I purchased a game but it is still locked. Why?
• I have a new Tablet/Smartphone. Is there a way I can get my game back without repurchasing it?

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In-game currency and purchases

• What are the crystals? How can I get more crystals?
• I purchased crystals but I haven't received them yet
• I’m unable to make purchases in the game
• Why does my iTunes bill show multiple purchases made on the same day?

Friends: send gifts, find friends, etc.

• How can I get more friends?
• Exchanging lives

General Information (Amazon)|Android

• How to turn off push notifications?
• How can I update the game?
• How can I make a screenshot on my Kindle?
• My game is slow/freezes/crashes
• How to restart my Kindle?

In-game currency and purchases

• I play on PC and cannot make purchases in the game. What should I do?
• I have collected crystals on levels and filled Piggy Bank but it is not shown on the screen. Where is my Piggy Bank?
• What are the crystals? How can I get more crystals?
• Crystal Hippo Bank
• I purchased crystals but I haven't received them yet
• I’m unable to make purchases in the game

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Game Progress

• I want to start over. Can I reset my game progress?
• How can I transfer my game progress?
• How do I save my game progress?

In-game currency and purchases

• What are the gold? Why do I need gold?
• I purchased gold but I haven't received it yet
• Piggy Bank
• I’m unable to make purchases in the game
• Why does my iTunes bill show multiple purchases made on the same day?

Teams and Friends

• What are teams?
• Joining or creating a team
• I do not see my Facebook friends in the game
• Switching teams
• How can I exchange gifts with teammates?
• Changing your team name

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Other questions|PC

• Can I have a CD of my purchased game?
• I get a message that my game contains a virus. Why?
• My game is slow/jerky/freezes/crashes
• I Can't Find Answer To My Question! What Should I Do?

Technical questions and troubleshooting

• Game crashes/freezes/slow (Android)
• Game crashes/freezes/slow (iOS)
• How to contact us from within the game?
• How to turn off notifications?
• How do I take a screenshot?
• How do I update the game? (Android)

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Game Progress

• How do I save my game progress?
• How can I transfer my game progress?
• How can I play on different devices?

Game Progress

• How can I find and save my Support ID?
• How do I save my game progress?
• I have lost my game progress. What should I do?
• I want to start the game from scratch. How can I do that?
• How can I transfer my game progress?
• How can I play on different devices?

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FAQ|iOS

• How to turn off push notifications?
• How can I update the game?
• Rebooting the device. Why do I need to do it?
• How can I make a screenshot on my device?
• Redeem iTunes Gift Cards and content codes
• I purchased a game but it still locked. Why?

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Privacy Policy and Terms of Service

• PRIVACY POLICY
• TERMS OF SERVICE
• Deletion of personal data

Technical questions and troubleshooting

• Game crashes/freezes/slow (iOS)
• Game crashes/freezes/slow (Android)
• Game crashes/freezes/slow (Amazon)
• How to turn off notifications?
• How do I take a screenshot?
• How to change game language?

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Technical questions and troubleshooting

• I can't log in Facebook
• Game crashes/freezes/slow (iOS)
• Game crashes/freezes/slow (Android)
• Game crashes/freezes/slow (Amazon)
• The latest game version requires Android 7/FireOS 6 or later
• The latest game version requires iOS 13 or later

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Help Pages

• See these pages for help
• See these pages for help
• See these pages for help
• How do I save my game using iCloud?
• iCloud storage is full. What should I do?

Privacy Policy and Terms of Service

• Privacy Policy
• Terms Of Service
• Deletion of personal data

Technical questions and troubleshooting (Windows)

• Game crashes/freezes/slow (Windows)
• How to turn off notifications? (Windows)
• How to change game language? (Windows)
• How to contact us from within the game? (Windows)
• How do I take a screenshot? (Windows)
• How to set the correct time? (Windows)

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Privacy Policy and Terms of Use

• Privacy Policy
• Terms of Use

Technical questions and troubleshooting (Mac)

• How to switch to the full screen on Mac?
• Game crashes/freezes/slow (Mac)
• How to turn off notifications? (Mac)
• How to change game language? (Mac)
• How to contact us from within the game? (Mac)
• How do I take a screenshot? (Mac)

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