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    1. Awem Help Center
    2. Cradle of Empires
    3. Technical questions and troubleshooting

    How to attach a screenshot (any file) to the ticket for the support team?

    You can attach a screenshot or any other file to your Cradle of Empires support ticket with the paper clip icon; each file can be up to 20MB.

    Here is how to attach a screenshot for iOS devices:

    contact-us-ios-screenshot.jpg

    If the paper clip does not react on your device: Go to Settings > Privacy >Photos > Cradle of Empires and turn on All Photos or Selected Photos access. If you choose Selected Photos, you will need to edit setting Edit Selected Photos each time you need to send us a screenshot.  Then open Settings > Privacy > Camera  and turn it on for Cradle of Empires.

    read-write-access.jpg

    Here is how to attach a screenshot for Android devices:contact-us-android-screenshot.jpg


    Awem Help Center

    How to attach a screenshot (any file) to the ticket for the support team?
    1. Awem Help Center
    2. Cradle of Empires
    3. Technical questions and troubleshooting

    You can attach a screenshot or any other file to your Cradle of Empires support ticket with the paper clip icon; each file can be up to 20MB.

    Here is how to attach a screenshot for iOS devices:

    contact-us-ios-screenshot.jpg

    If the paper clip does not react on your device: Go to Settings > Privacy >Photos > Cradle of Empires and turn on All Photos or Selected Photos access. If you choose Selected Photos, you will need to edit setting Edit Selected Photos each time you need to send us a screenshot.  Then open Settings > Privacy > Camera  and turn it on for Cradle of Empires.

    read-write-access.jpg

    Here is how to attach a screenshot for Android devices:contact-us-android-screenshot.jpg

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