Please see these pages for help, your question or issue is probably solved here:

If you have any issues with purchases, please check this page: https://support.awem.com/hc/sections/200241642

If you have any issues with your game progress: https://support.awem.com/hc/sections/360000181594

If you can’t sign in your Facebook account or play with friends:
https://support.awem.com/hc/articles/360003036574
https://support.awem.com/hc/articles/206953809

If you can’t watch video ads: https://support.awem.com/hc/articles/203761542

If you have any other technical issues: https://support.awem.com/hc/sections/201252142

You can find more help and tips here: https://support.awem.com/hc/categories/200095512