Please see these pages for help, your question or issue is probably solved here:

If you have any issues with Cradle of Empires purchases, please check this page: https://support.awem.com/hc/sections/200241642

If you have any issues with your Cradle of Empires progress: https://support.awem.com/hc/sections/360000181594

If you can’t sign in your Facebook account or play with friends in Cradle of Empires:
https://support.awem.com/hc/articles/360003036574
https://support.awem.com/hc/articles/206953809

If you can’t watch video ads in Cradle of Empires: https://support.awem.com/hc/articles/203761542

If you have any other technical issues with Cradle of Empires: https://support.awem.com/hc/sections/201252142

You can find more Cradle of Empires help and tips here: https://support.awem.com/hc/categories/200095512

See here all the information about Puzzle Heart: https://support.awem.com/hc/categories/360000036714

More information about other Awem games is available here: https://support.awem.com/hc/