It sometimes happens that the game closes or is slow. There can be several reasons for it.
Please see below troubleshooting solutions that can help you. After trying each solution, check to see if it fixed the issue with the game.
1 - Restart your device:
Press your device's power button for about 30 seconds, until your device restarts. Rebooting your device gives it a fresh start. Sometimes, that's all you need to fix an issue.
2 - Please make sure you are not running out of free space on your device:
- Open your device's Settings app.
- Scroll down and touch Storage & USB.
- You'll see a breakdown of how your storage is being used.
3 - Force the game to stop:
- Open your device's Settings app.
- Tap Apps.
- Pick Puzzle Heart from the list.
- Tap Force stop.
4 - Clear the cache for you apps.
Please use this app to clear cache on your device: https://www.amazon.com/gp/product/B009C7ZQM4/
In case it didn't help, please make sure to send us the detailed description of the problem. We will look into your problem and try to help you as soon as possible.