Please see these pages for help, your question or issue is probably solved here:

If you have any issues with purchases, please check this page: https://support.awem.com/hc/sections/9080985654674

If you have any other technical issues: https://support.awem.com/hc/sections/9081061472914

You can find more help and tips here: https://support.awem.com/hc/categories/8999267597970