IMPORTANT: Please do NOT reinstall or you will lose your progress.
The problem may be caused by a number of reasons and our developers are doing their best to optimize the game throughout updates.
Please try the following steps, even if you have tried some of them already. In some cases it helps to make the device and the game perform better.
1 - Restart the computer
2 - Update the video driver
3 - Download and install the most recent version of DirectX
- To download the latest version of DirectX, follow this link:
- Run downloaded file and follow the directions to install the latest version of DirectX.
4 - Scan the computer for viruses
5 - Disable antivirus and other extraneous software
In case it didn't help, please send us the detailed description of the problem and your game saves.
IMPORTANT: Please specify what happened before the game crashed:
- Did it crash when you opened the game?
- Did it crash when you were playing a match-3 level?
- Did it crash when on another screen? Please specify.