To find your receipt in the Google Play Store:
1. Go to wallet.google.com
2. Sign in with your Google Play account.
3. Under Payments in the upper-left corner, select Transactions.
4. Click on the transaction line to view the details of that particular purchase, including date and transaction ID.
NOTE: Click on the double-arrow icon in the upper-right corner to view the receipt in full screen.
Make a screenshot and send us. Please describe your problem for our team so that we know what we should look into.