I bought the crystals and did not receive them. What should I do?

If you have iOS 8 or less please follow the steps below

  1. Force an app to close as described here: http://support.apple.com/en-en/ht5137
  2. Make sure your Internet connection is enabled
  3. Now open the game
  4. See if the crystals are downloaded

If you have iOS 9 please follow the steps below

  1. Go to Crystal Bank
  2. Tap Buy on the pack you purchased
  3. Proceed the purchase. Please note that money will not be charged
  4. You will get the message. See if the crystals are downloaded.

Awem Help Center

I bought the crystals and did not receive them. What should I do?

If you have iOS 8 or less please follow the steps below

  1. Force an app to close as described here: http://support.apple.com/en-en/ht5137
  2. Make sure your Internet connection is enabled
  3. Now open the game
  4. See if the crystals are downloaded

If you have iOS 9 please follow the steps below

  1. Go to Crystal Bank
  2. Tap Buy on the pack you purchased
  3. Proceed the purchase. Please note that money will not be charged
  4. You will get the message. See if the crystals are downloaded.

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