IMPORTANT: Do NOT delete or reinstall the game. Otherwise you won't be able to restore it.
If you have a computer and can connect your iOS devices to your PC using an iOS device USB charging cable, send us the log files. It may help us.
Please download iTools and install it to access necessary files.
iTools is a free file and apps manager for your iPad, iPhone or iPod. It's alternative software for iTunes and is portable. With its help, you can upload and download photos, music, video from your idevice and computer, backup single apps together with its progress and more.
You can download it here:
For Windows: http://dl2.itools.hk/dl/iTools0922E.zip
To start using the program you must first connect your iOS devices to your PC using an iOS device USB charging cable.
iOS 8.2 or less
Send to our Support Service game log.
Do the following steps to find game log
- Open iTools and go to Applications
- Choose Empires Application and click Browse
- To navigate to the Cradle Of Empires folder go to Library -> Application Support -> Awem -> Cradle Of Empires
- Find log.html
- Click Export and choose the folder to save the file. Press Ok.