How to contact us from within the game?

Go to the Settings and click Help and Support.

If you play on iOS device:

Tap the pencil button to contact us from within the game and to check your tickets.

contact-us.jpg

If you have a reply to your request you will see an exclamatory sign on the Setting icon and on Help and Support button.

contact-us-2.jpg

Tap the ticket to read the conversation.

contact-us-3.jpg

Here is how to attach a screenshot:

contact-us-4.jpg

If you play on Android device:

Tick off the attach saves check box and click Write to us.

send-saves-android-1.jpg

Choose the email app you use to send us the email with your game info. Make sure that the email has been sent successfully and you have got the auto reply from us with your ticket number.

send-saves-android-2.jpg

NOTE: If you do not receive our replies please check your Social and Spam folders. Mark it as not a spam and add our e-mail address (support@awem.com) to your address-book and safe-list to make sure you get our e-mails to your in-box.  

Awem Help Center

How to contact us from within the game?

Go to the Settings and click Help and Support.

If you play on iOS device:

Tap the pencil button to contact us from within the game and to check your tickets.

contact-us.jpg

If you have a reply to your request you will see an exclamatory sign on the Setting icon and on Help and Support button.

contact-us-2.jpg

Tap the ticket to read the conversation.

contact-us-3.jpg

Here is how to attach a screenshot:

contact-us-4.jpg

If you play on Android device:

Tick off the attach saves check box and click Write to us.

send-saves-android-1.jpg

Choose the email app you use to send us the email with your game info. Make sure that the email has been sent successfully and you have got the auto reply from us with your ticket number.

send-saves-android-2.jpg

NOTE: If you do not receive our replies please check your Social and Spam folders. Mark it as not a spam and add our e-mail address (support@awem.com) to your address-book and safe-list to make sure you get our e-mails to your in-box.  

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