How to contact us from within the game?

Go to the Settings and click Help and Support.

help-support-win-mac.jpg

If you play PC or Mac device:

Make sure ‘Attach saves’ box is checked - Write to us. Please send the generated email.

write-to-us-win-mac.jpg

Important: if you play on a computer, you will receive replies via email. But if you play on a mobile device and sent us a message from within the game, you will need to check replies inside the game as described below.

If you play on iOS device:

Tap the pencil button to contact us from within the game and to check your tickets.

contact-us.jpg

If you play on Android device:

Tap the pencil button to contact us from within the game and the menu button to check your requests.

contact-us-android.jpg

If you have a reply to your request you will see an exclamatory sign on the Settings icon and on Help and Support button.

contact-us-2.jpg

Tap the ticket to read the conversation.

contact-us-3.jpg

If you can't attach a screenshot to your request please check this article for help: How to attach a screenshot to the ticket?

You can contact us without entering the game too. On the start screen with the Play button please tap on the gear icon. Then tap on the question icon and follow steps described above.

 

Awem Help Center

How to contact us from within the game?

Go to the Settings and click Help and Support.

help-support-win-mac.jpg

If you play PC or Mac device:

Make sure ‘Attach saves’ box is checked - Write to us. Please send the generated email.

write-to-us-win-mac.jpg

Important: if you play on a computer, you will receive replies via email. But if you play on a mobile device and sent us a message from within the game, you will need to check replies inside the game as described below.

If you play on iOS device:

Tap the pencil button to contact us from within the game and to check your tickets.

contact-us.jpg

If you play on Android device:

Tap the pencil button to contact us from within the game and the menu button to check your requests.

contact-us-android.jpg

If you have a reply to your request you will see an exclamatory sign on the Settings icon and on Help and Support button.

contact-us-2.jpg

Tap the ticket to read the conversation.

contact-us-3.jpg

If you can't attach a screenshot to your request please check this article for help: How to attach a screenshot to the ticket?

You can contact us without entering the game too. On the start screen with the Play button please tap on the gear icon. Then tap on the question icon and follow steps described above.

 

Powered by Zendesk