How to send log files if you have iOS 8.3?

IMPORTANT: Do NOT delete or reinstall the game. Otherwise you won't be able to restore it.

If you have  a computer and can connect your iOS devices to your PC using an iOS device USB charging cable, send us the log files. It may help us.

Please download iTools and install it to access necessary files.

iTools is a free file and apps manager for your iPad, iPhone or iPod. It's alternative software for iTunes and is portable. With its help, you can upload and download photos, music, video from your idevice and computer, backup single apps together with its progress and more.

You can download it here:

For Windows: http://dl2.itools.hk/dl/iTools0922E.zip

For Mac: http://dl2.itools.hk/dl/iTools_2.1.2.dmg

To start using the program you must first connect your iOS devices to your PC using an iOS device USB charging cable.

iOS 8.3

Send to our Support Service crash log and system logs.

Do the following steps to find crash log

  1. Open iTools and go to Advanced
  2. Click Crash log and you will access CrashReport
  3. Choose the latest .ips file
  4. Click Export and choose the folder to save the file. Press Ok.

Do the following steps to find system logs

  1. Open iTools and go to Advanced
  2. Click System logs and you will access System logs
  3. Click Save, enter the name of the file and choose the folder to save the file. Press Ok.

Awem Help Center

How to send log files if you have iOS 8.3?

IMPORTANT: Do NOT delete or reinstall the game. Otherwise you won't be able to restore it.

If you have  a computer and can connect your iOS devices to your PC using an iOS device USB charging cable, send us the log files. It may help us.

Please download iTools and install it to access necessary files.

iTools is a free file and apps manager for your iPad, iPhone or iPod. It's alternative software for iTunes and is portable. With its help, you can upload and download photos, music, video from your idevice and computer, backup single apps together with its progress and more.

You can download it here:

For Windows: http://dl2.itools.hk/dl/iTools0922E.zip

For Mac: http://dl2.itools.hk/dl/iTools_2.1.2.dmg

To start using the program you must first connect your iOS devices to your PC using an iOS device USB charging cable.

iOS 8.3

Send to our Support Service crash log and system logs.

Do the following steps to find crash log

  1. Open iTools and go to Advanced
  2. Click Crash log and you will access CrashReport
  3. Choose the latest .ips file
  4. Click Export and choose the folder to save the file. Press Ok.

Do the following steps to find system logs

  1. Open iTools and go to Advanced
  2. Click System logs and you will access System logs
  3. Click Save, enter the name of the file and choose the folder to save the file. Press Ok.

Powered by Zendesk